Contact information
At The Sustainable Marketplace™, we are committed to providing reliable and efficient support to all users of our platform. If you have any questions, require assistance, or wish to raise a concern regarding your use of our services, you may contact us using the details provided below.
Registered Office
334 Vivek Vihar, New Sanganer Road
Jaipur 302019, Rajasthan, India
Contact Details
Email (Official Communication Channel)
customercare@thesustainablemarketplace.in
Customer Support Number
+91 94611 03161
Support Hours
Customer support is available during the following hours:
Monday to Friday: 10:00 AM to 6:00 PM
Email communications are monitored on weekends and public holidays. All queries are addressed within 48 business hours.
Grievance Redressal
Any complaint, dispute, or concern relating to orders, transactions, or use of the platform must be submitted through our official email at customercare@thesustainablemarketplace.in.
Upon receipt of a communication:
- An acknowledgment shall be issued within 48 hours
- The matter shall be examined and addressed within a reasonable timeframe
For the purposes of proper record-keeping and processing, only communications received through the above email address shall be treated as formally registered complaints.
Important Notice
To facilitate timely resolution, users are advised to provide accurate and complete details, including relevant order or transaction references, when contacting us.
Communications made through informal or third-party channels, including social media platforms, shall not constitute valid notice for the purposes of grievance submission or resolution.
Our Commitment
We remain committed to addressing all concerns in a fair, transparent, and timely manner. Your trust in The Sustainable Marketplace™ is valued, and we strive to provide a consistent and dependable support experience.
